Returns Policy

Introduction

At O’Meara Attic Solutions, we are committed to ensuring your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we are here to help. This Returns Policy outlines the conditions under which returns and refunds are accepted.

Returns

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must have been purchased directly from O’Meara Attic Solutions.
• The item must be returned within 30 days of the purchase date.
• The item must be unused, in its original packaging, and in the same condition that you received it.
• Proof of purchase, such as a receipt or order confirmation, must be provided.

Non-Returnable Items

Certain items are not eligible for return, including:

• Customised or personalised items
• Items on sale or clearance
• Services, such as installation or assessment fees

Return Process

How to Return an Item

1. Contact Us: Before returning an item, please contact our customer service team at info@omas.ie or (01) 610 9016 to initiate the return process. Provide your order number, the item you wish to return, and the reason for the return.
2. Return Authorisation: Our team will provide you with a return authorisation number and instructions on how to return the item.
3. Packaging: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly mark the return authorisation number on the outside of the package.
4. Shipping: Send the item to the following address:

O’Meara Attic Solutions

Unit 1/2 Slade Lane
Slade
Saggart
Co.Dublin
D24 HW68
Ireland

Please note that you are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If your return is approved, we will process the refund to your original method of payment within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).

Exchanges

If you received a defective or damaged item and need to exchange it for the same item, please contact us at info@omas.ie or (01) 610 9016. We will arrange for a replacement to be sent to you at no additional cost.

Exceptions

Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again.
• Then, contact your credit card company, as it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at info@omas.ie or (01) 610 9016.

Contact Us

If you have any questions about our Returns Policy, please contact us:

O’Meara Attic Solutions
Unit 1/2 Slade Lane
Slade
Saggart
Co.Dublin
D24 HW68
Ireland

Email: info@omas.ie
Phone: (01) 610 9016

Thank you for shopping with O’Meara Attic Solutions. Your satisfaction is our priority, and we are here to assist you with any issues you may have.